We aim to respond within 8 hours during normal business hours (9-18 CET). You can get in touch with us via e-mail at firstname.lastname@example.org.
Our delivery times are unchanged unless communicated differently on our daily updated Customer Service pages. Every order that is sent from our warehouse is carefully inspected. You can track and trace your order via the link sent in your shipment confirmation e-mail.
DELIVERY TIMES & COSTS
We do our best to get your order to you as quickly as possible. At the moment we can only offer standard delivery, but are looking into expanding in the future.
|Netherlands||PostNL||2-6 working days (may take longer for remote regions)||3.95 EUR (Free for orders above 75 EUR)|
|France||PostNL||2-6 working days (may take longer for remote regions)||free|
|Germany||PostNL||2-6 working days (may take longer for remote regions)||free|
|Denmark||PostNL||2-6 working days (may take longer for remote regions)||44 DKK (Free for orders above 750 DKK)|
Please note that orders placed during the weekend or on (official) holidays, will be processed on the next working day. If we are unable to ship your goods within this timeframe we will inform you whenever possible.
We cannot make any changes (address, size, color) once your order has been placed.
While free shipments and returns are increasingly the norm when it comes to online shopping, they generate environmental costs including emissions that contribute to climate change.
AREAS WE ARE DELIVERING TO
Currently we can only provide deliveries in the Netherlands, France, Germany and Denmark and we do our best to deliver to all areas within the country.
TRACK YOUR ORDER
You can always track your order(s) anytime/24 hours per day via the link we sent on your shipment confirmation e-mail.
As soon as your order is dispatched from our warehouse we send you an email that will include a tracking number.
Should you need any assistance, please do not hesitate to contact us.
TRACK YOUR RETURN
You’ll be refunded by the same method you used to pay and your refund will be visible in your account within 8 to 10 working days. Should you need any assistance, please do not hesitate to contact us. You can track your return anytime/24 hours using the unique return tracking number shown on your return label or shown on the proof of postage.
Every order that we send from our partner's warehouse is carefully inspected. Should you receive a damaged parcel, we kindly ask you to contact our customer service team at email@example.com
Before accepting your delivery, please inspect the carton and its content for any potential damage that may have occurred during the shipment. It’s normal for the carton to show some wear, however, if the damage is significant, then we kindly ask you to do the following:
- If the damage is minor, please accept the parcel but make a note and contact us.
- If the carton looks seriously damaged, you may refuse your order. Under this circumstance, please contact us immediately.
When you contact our Customer Service Team, please have your order number, item number and tracking number (all this information is included in your shipment confirmation e-mail) along with your e-mail address and phone number at hand. We will do our best to refund your purchase amount as soon as we receive the returned item. Your order will be cancelled so that you can place a new order. For more information about returns click here.