PRIVACY NOTICE

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Privacy Notice

This privacy notice (“Privacy Notice”) provides details on how we will use personal data (“Personal Data”) that we collect through https://tommyforlife.com (the “Website”). Personal Data is collected by us when you interact with this Website, (for example when you buy an item from the online store from us)  or when you interact with us through social media pages, email, or other digital features.

Who is the Controller of your Personal Data?

Hilfiger Stores B.V is the controller of your personal data. You may wonder who The Renewal Workshop B.V is, as their name is being mentioned on this Website in various places. The Renewal Workshop B.V. is our partner and manages this Website on our behalf. They will collect and process your personal data under our instructions and exclusively for the purposes specified in this Privacy Notice.

Categories of Personal Data, purposes of processing and legal basis on which Tommy Hilfiger processes Personal Data

Purpose and legal basis

We will use your Personal Data which you submit through this Website for the following purposes:

  1. To handle your purchases, provide (customer) services and fulfill other requests you address to us:
  • Orders, purchases and accounts.

When purchasing an item through our Website, we collect your full name, email address, billing address, shipping address, order number, billing information, ordered and returned information and other information related to the handling of your order. We will also collect information about your vouchers. We also collect your phone number in order to ship the products you ordered at your shipping address. If applicable, we also collect information that you have freely chosen to provide us with additional fields.

We use this information because it is necessary to complete, execute and manage your purchase and to process your order. Please note that in some cases requested information may be required. For example, if you do not provide us with name, email address and delivery address, we will not be able to deliver your items.

You will also be given the option to create a personal account. If you choose to do this, we will ask you to set a personal password, and for your name, email address, and may request that you provide your consent to receive digital marketing communications from us.

  • Customer service and other requests

We also collect data to answer your questions over the phone, email or via an online form. In that case, we will only ask you to provide the information necessary to handle your request (to manage our contractual relationship with you and / or to comply with a legal obligation).  For example, if you contact us about returning items, we may ask for the date and location of purchase or information about your decision to return.

We may process this data because it is necessary to manage our contractual relationship with you in case your request relates to an order or because we have a legitimate interest to help you and thereby improve our services.

  • (Changed) Terms and Notices

We are required by law to inform you of any (changes to) terms and conditions and notices that apply to the relationship we have with you. To comply with these legal obligations, we use your contact details, such as your email address, to contact you.

  1. To maintain our relationship with you through digital marketing initiatives.
  • Newsletters, promotional communications or clickable links in an email

Where you consent or where we have a legitimate interest to do so, we will collect your email address to send you our newsletter and other commercial communications. In addition, we will keep a history of the email and text messages we have sent to you and will record what you do with these messages (for example, if you open them or click on their content). Please note that you can unsubscribe at any time by using the 'unsubscribe' or 'opt-out' button below any email, or by asking us to do so using the contact details below or in the relevant commercial message.

  • Personalized experience and online experience improvement

When you visit this Website, we will place cookies, pixels and other digital tools with similar functionality ("cookies ") on your browser or device, which allow us to get to know you better and improve and personalize your experience with us and our communications and marketing to you..

Our use of cookies, pixels and other digital tools with similar functionality is described in more detail in our cookie notice to you, which you can find here.

  • To manage and improve the functionality of this Website.

When you visit this Website, we will place cookies, pixels and other digital tools with similar functionality (“cookies”) on your browser or device, which allow us to modify the design and operation this Website and to enable its technical and functional management (including maintaining information security), for example by identifying parts of this Website with low latency. We will participate in this activity where we have a legitimate interest. Our use of cookies, pixels and other digital tools with similar functionality is described in more detail in our cookie notice to you can find here.

Shopify is the partner we use to operate this Website, and also thus places cookies for the above purposes. For more information about how Shopify handles your personal data, please click here.

Who has access to your Personal Data?

Your Personal Data is processed exclusively by our authorized employees and/or by our external service providers for the purposes specified in this Privacy Notice:

  • Our employees may have access to the Personal Data. In such a case, access will be granted only if necessary for the purposes described above and only if the employee is bound by an obligation of confidentiality;
  • We may share your Personal Data with an entity of Tommy Hilfiger if this is necessary for the provision of our services to you;
  • We may share your Personal Data with third parties acting on our behalf, such as The Renewal Workshop BV, or other third parties. These third parties include service providers. In such cases, these third parties may only use your Personal Data for the purposes described above and only in accordance with our instructions;
  • We may share your Personal Data if required to do so by law or court order, for example with law enforcement agencies or other governmental agencies.

How long will we keep your Personal Data?

Your Personal Data is retained no longer than is necessary to achieve the purpose for which we collect and use them.

We retain your personal data for the period that you actively interact with us. You are no longer considered to be actively interacting with us if, for a consecutive period of two (2) years, you have not purchased an item from us or have not visited one of our website(s) or used our app.  After this two (2) year period we will only retain specific data that needs to be retained pursuant to a legal obligation of ours, e.g. records such as an invoice or a payment record.

In case you’ve opted-in to receive direct marketing messages, the data that we need to send you these messages will be used (processed) by us until you opt-out from receiving them.

If you have an account, you can always request that we delete the account and its contents. You can do so by sending an e-mail to support@tommyforlife.zendesk.com.

What measures does Tommy Hilfiger take to protect your Personal Data?

We have taken appropriate technical, and organizational (security) measures to protect the Personal Data it processes against accidental or unlawful processing, such as unauthorized access, disclosure, damage or loss of personal data.

Do we transfer your Personal Data to a country outside the EU?

In the context of the provision of our services, it may also be necessary for Personal Data to be transferred to third parties outside the European Economic Area (“EEA”). For example, Personal Data can be transferred to companies located outside the EEA, if we use services from third parties outside the EEA, such as the hosting services of the Website, or if we are obliged to provide its information to foreign authorities.

It is possible that the regulations of the countries the third parties are located in provide a different level of (legal) data protection as in the EEA. We will take the measures based on applicable law that are necessary to ensure the lawful transfer of your Personal Data.

In most cases, such a transfer will be governed by a contract based on the standard contractual clauses for data transfer, approved by the European Commission (European Model Clauses).

What rights can you exercise in relation to your Personal Data?

If you have any questions related to this Privacy Notice, please contact us using the details set out below. Through these contact details you can also request access, rectification, erasure, restriction or portability of your personal data. If you are not satisfied with the way we use your personal data, you can make a complaint with us through the contact details below and/or with the Data Protection Authority.

Questions and complaints

If you have any questions about this Privacy Notice, wants to exercise your rights as described above or if you have a complaint, you can send us an e-mail to support@tommyforlife.zendesk.com.

Changes to this Privacy Notice

We may update this Privacy Notice from time to time. These changes will be announced on the Website.

Privacy Notice For Trade-In

 

This privacy notice (“Privacy Notice”) provides details on how we will use personal data (“Personal Data”) that we collect through https://tommyforlife.com , and/or through our trade-in your tommys program (the “Websites”). Personal Data is collected by us when you interact with these Websites, (for example when you buy an item from the online store from us, or trade-in a Tommy Hilfiger item)  or when you interact with us through social media pages, email, or other digital features.

Who is the Controller of your Personal Data?

Hilfiger Stores B.V is the controller of your personal data. You may wonder who The Renewal Workshop B.V is, as their name is being mentioned on this Website in various places. The Renewal Workshop B.V. is our partner and manages this Website on our behalf. They will collect and process your personal data under our instructions and exclusively for the purposes specified in this Privacy Notice.

Categories of Personal Data, purposes of processing and legal basis on which Tommy Hilfiger processes Personal Data

Purpose and legal basis

We will use your Personal Data which you submit through this Website for the following purposes:

  1. To handle your purchases, provide (customer) services and fulfill other requests you address to us:
  • Orders, purchases and accounts.

When purchasing an item through our Website, we collect your full name, email address, billing address, shipping address, order number, billing information, ordered and returned information and other information related to the handling of your order. We will also collect information about your vouchers. We also collect your phone number in order to ship the products you ordered at your shipping address. If applicable, we also collect information that you have freely chosen to provide us with additional fields.

We use this information because it is necessary to complete, execute and manage your purchase and to process your order. Please note that in some cases requested information may be required. For example, if you do not provide us with name, email address and delivery address, we will not be able to deliver your items.

You will also be given the option to create a personal account. If you choose to do this, we will ask you to set a personal password, and for your name, email address, and may request that you provide your consent to receive digital marketing communications from us.

  • Customer service and other requests

We also collect data to answer your questions over the phone, email or via an online form. In that case, we will only ask you to provide the information necessary to handle your request (to manage our contractual relationship with you and / or to comply with a legal obligation).  For example, if you contact us about returning items, we may ask for the date and location of purchase or information about your decision to return.

We may process this data because it is necessary to manage our contractual relationship with you in case your request relates to an order or because we have a legitimate interest to help you and thereby improve our services.

  • (Changed) Terms and Notices

We are required by law to inform you of any (changes to) terms and conditions and notices that apply to the relationship we have with you. To comply with these legal obligations, we use your contact details, such as your email address, to contact you.

  1. To handle your traded-in products

When trading-in your Tommy Hilfiger products through our [insert name of trade-in website/app], we will collect your full name, email address, and postal address, related to the assessment, handling of your trade-in request (including the issuance of your trade-in voucher). We will also collect other information that you have freely chosen to provide us with additional fields.

We use this information because it is necessary to complete, execute and manage your trade-in request. Please note that in some cases requested information may be required. 

For example, if you do not provide us with name, email address and postal address, we will not be able to issue a shipping label for your Tommy Hilfiger trade-in item, or your voucher.

 

  1. To maintain our relationship with you through digital marketing initiatives.
  • Newsletters, promotional communications or clickable links in an email

Where you consent or where we have a legitimate interest to do so, we will collect your email address to send you our newsletter and other commercial communications. In addition, we will keep a history of the email and text messages we have sent to you and will record what you do with these messages (for example, if you open them or click on their content). Please note that you can unsubscribe at any time by using the 'unsubscribe' or 'opt-out' button below any email, or by asking us to do so using the contact details below or in the relevant commercial message.

  • Personalized experience and online experience improvement

When you visit this Website, we will place cookies, pixels and other digital tools with similar functionality ("cookies ") on your browser or device, which allow us to get to know you better and improve and personalize your experience with us and our communications and marketing to you..

Our use of cookies, pixels and other digital tools with similar functionality is described in more detail in our cookie notice to you, which you can find here.

  • To manage and improve the functionality of this Website.

When you visit this Website, we will place cookies, pixels and other digital tools with similar functionality (“cookies”) on your browser or device, which allow us to modify the design and operation this Website and to enable its technical and functional management (including maintaining information security), for example by identifying parts of this Website with low latency. We will participate in this activity where we have a legitimate interest. Our use of cookies, pixels and other digital tools with similar functionality is described in more detail in our cookie notice to you can find here.

Who has access to your Personal Data?

Your Personal Data is processed exclusively by our authorized employees and/or by our external service providers for the purposes specified in this Privacy Notice:

  • Our employees may have access to the Personal Data. In such a case, access will be granted only if necessary for the purposes described above and only if the employee is bound by an obligation of confidentiality;
  • We may share your Personal Data with an entity of Tommy Hilfiger if this is necessary for the provision of our services to you;
  • We may share your Personal Data with third parties acting on our behalf, such as The Renewal Workshop BV, or other third parties. These third parties include service providers. In such cases, these third parties may only use your Personal Data for the purposes described above and only in accordance with our instructions;
  • We may share your Personal Data if required to do so by law or court order, for example with law enforcement agencies or other governmental agencies.

How long will we keep your Personal Data?

Your Personal Data is retained no longer than is necessary to achieve the purpose for which we collect and use them. [8]

We retain your personal data for the period that you actively interact with us. You are no longer considered to be actively interacting with us if, for a consecutive period of two (2) years, you have not purchased an item from us or have not visited one of our website(s) or used our app.  After this two (2) year period we will only retain specific data that needs to be retained pursuant to a legal obligation of ours, e.g. records such as an invoice or a payment record.

In case you’ve opted-in to receive direct marketing messages, the data that we need to send you these messages will be used (processed) by us until you opt-out from receiving them.

If you have an account, you can always request that we delete the account and its contents. You can do so by sending an e-mail to support@tommyforlife.zendesk.com.

What measures does Tommy Hilfiger take to protect your Personal Data?

We have taken appropriate technical, and organizational (security) measures to protect the Personal Data it processes against accidental or unlawful processing, such as unauthorized access, disclosure, damage or loss of personal data.

Do we transfer your Personal Data to a country outside the EU?

In the context of the provision of our services, it may also be necessary for Personal Data to be transferred to third parties outside the European Economic Area (“EEA”). For example, Personal Data can be transferred to companies located outside the EEA, if we use services from third parties outside the EEA, such as the hosting services of the Website, or if we are obliged to provide its information to foreign authorities.

It is possible that the regulations of the countries the third parties are located in provide a different level of (legal) data protection as in the EEA. We will take the measures based on applicable law that are necessary to ensure the lawful transfer of your Personal Data.

In most cases, such a transfer will be governed by a contract based on the standard contractual clauses for data transfer, approved by the European Commission (European Model Clauses).

What rights can you exercise in relation to your Personal Data?

If you have any questions related to this Privacy Notice, please contact us using the details set out below. Through these contact details you can also request access, rectification, erasure, restriction or portability of your personal data. If you are not satisfied with the way we use your personal data, you can make a complaint with us through the contact details below and/or with the Data Protection Authority.

Questions and complaints

If you have any questions about this Privacy Notice, wants to exercise your rights as described above or if you have a complaint, you can send us an e-mail to support@tommyforlife.zendesk.com.

Changes to this Privacy Notice

We may update this Privacy Notice from time to time. These changes will be announced on the Website.