COOKIE NOTICE

This cookie notice (“Cookie Notice”) applies to you and your personal data collected on the website https://tommyforlife.com and/or https://tradein.tommyforlife.com as well as all underlying web pages (“Websites”) by Hilfiger Stores B.V or any of its affiliated companies as the owner of the Website (“Tommy Hilfiger” “we” or “us”).  In this Website, we may also call ourselves “Tommy For Life”. Tommy For Life is Tommy Hilfiger’s proprietary trademark.

When you visit the Website, we will place one or more cookies on your device or use JavaScript, HTML 5 and other digital technologies to collect information from your computer, mobile handset or other device. This information may contain personal data. In this Cookie Notice we will tell you what cookies we will use and what their functions are. How we process personal data that we obtain from your device is described in our privacy notice. When you visit our website we will regard this as your specific request to provide you with the full functionality of the site.

This Cookie Notice applies to all visitors of the Website. 

1. WHO IS RESPONSIBLE?

We are responsible for this Cookie Notice as the owners of the Website. You can contact us at the address listed below.

2. WHAT ARE COOKIES?

Cookies are small (temporary) text files we transfer to your device. We may also use similar digital techniques, such as JavaScript, HTML 5, device fingerprinting etc. Collectively we refer to these digital techniques as “cookies” in this Cookie Notice. 

3. WHY DO WE USE COOKIES?

Cookies may be used for many different purposes.

We have cookies that are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. We call them "Essential Cookies".

The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites. . Without “Essential Cookies” it is not possible to browse in our website.

We also have cookies that enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. These items allow the website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features. For example, a website may provide you with local weather reports or traffic news by storing data about your current location.

We call them "Personalization Cookies."

Thirdly, "Analytics cookies" allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Lastly, we have cookies that may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. We call them "marketing cookies".

The actual cookies that are in each of the categories are listed and described here. And the actual cookies that are in each of the categories for our trade in your tommys program are listed and described here.

4. HOW CAN I MAKE CHOICE ABOUT COOKIES AND MY PRIVACY

On the Website you can set your preferences regarding cookies. You can do this by clicking the Cookie icon. In the subsequent “Storage Preferences” screen that is showed to you, you can indicate that you withhold consent by sliding left for marketing, personalization or analytics cookies. Of course we prefer that you don’t because we feel that this will provide you with an optimal website experience and will also help to ensure that no advertisements are shown to you that are not relevant. 

When you withhold your consent this does not automatically delete any cookies that are already on your device pursuant to your previous consent. You will need to delete these cookies manually. How do you do this? Below you’ll find the way to remove cookies for your particular browser:

5. QUESTIONS AND COMPLAINTS

If you have any questions about this Cookie Notice or if you have a complaint, you can send a request to support@tommyforlife.zendesk.com.

6. Changes to this Cookie Notice

We may update this Cookie Notice from time to time. These changes will be announced on the Website.

Go to: Privacy Notice / Privacy Notice for Trade-in

Privacy Notice

This privacy notice (“Privacy Notice”) provides details on how we will use personal data (“Personal Data”) that we collect through https://tommyforlife.com (the “Website”). Personal Data is collected by us when you interact with this Website, (for example when you buy an item from the online store from us)  or when you interact with us through social media pages, email, or other digital features.

Who is the Controller of your Personal Data?

Hilfiger Stores B.V is the controller of your personal data. You may wonder who The Renewal Workshop B.V is, as their name is being mentioned on this Website in various places. The Renewal Workshop B.V. is our partner and manages this Website on our behalf. They will collect and process your personal data under our instructions and exclusively for the purposes specified in this Privacy Notice.

Categories of Personal Data, purposes of processing and legal basis on which Tommy Hilfiger processes Personal Data

Purpose and legal basis

We will use your Personal Data which you submit through this Website for the following purposes:

  1. To handle your purchases, provide (customer) services and fulfill other requests you address to us:
  • Orders, purchases and accounts.

When purchasing an item through our Website, we collect your full name, email address, billing address, shipping address, order number, billing information, ordered and returned information and other information related to the handling of your order. We will also collect information about your vouchers. We also collect your phone number in order to ship the products you ordered at your shipping address. If applicable, we also collect information that you have freely chosen to provide us with additional fields.

We use this information because it is necessary to complete, execute and manage your purchase and to process your order. Please note that in some cases requested information may be required. For example, if you do not provide us with name, email address and delivery address, we will not be able to deliver your items.

You will also be given the option to create a personal account. If you choose to do this, we will ask you to set a personal password, and for your name, email address, and may request that you provide your consent to receive digital marketing communications from us.

  • Customer service and other requests

We also collect data to answer your questions over the phone, email or via an online form. In that case, we will only ask you to provide the information necessary to handle your request (to manage our contractual relationship with you and / or to comply with a legal obligation).  For example, if you contact us about returning items, we may ask for the date and location of purchase or information about your decision to return.

We may process this data because it is necessary to manage our contractual relationship with you in case your request relates to an order or because we have a legitimate interest to help you and thereby improve our services.

  • (Changed) Terms and Notices

We are required by law to inform you of any (changes to) terms and conditions and notices that apply to the relationship we have with you. To comply with these legal obligations, we use your contact details, such as your email address, to contact you.

  1. To maintain our relationship with you through digital marketing initiatives.
  • Newsletters, promotional communications or clickable links in an email

Where you consent or where we have a legitimate interest to do so, we will collect your email address to send you our newsletter and other commercial communications. In addition, we will keep a history of the email and text messages we have sent to you and will record what you do with these messages (for example, if you open them or click on their content). Please note that you can unsubscribe at any time by using the 'unsubscribe' or 'opt-out' button below any email, or by asking us to do so using the contact details below or in the relevant commercial message.

  • Personalized experience and online experience improvement

When you visit this Website, we will place cookies, pixels and other digital tools with similar functionality ("cookies ") on your browser or device, which allow us to get to know you better and improve and personalize your experience with us and our communications and marketing to you..

Our use of cookies, pixels and other digital tools with similar functionality is described in more detail in our cookie notice to you, which you can find here.

  • To manage and improve the functionality of this Website.

When you visit this Website, we will place cookies, pixels and other digital tools with similar functionality (“cookies”) on your browser or device, which allow us to modify the design and operation this Website and to enable its technical and functional management (including maintaining information security), for example by identifying parts of this Website with low latency. We will participate in this activity where we have a legitimate interest. Our use of cookies, pixels and other digital tools with similar functionality is described in more detail in our cookie notice to you can find here.

Shopify is the partner we use to operate this Website, and also thus places cookies for the above purposes. For more information about how Shopify handles your personal data, please click here.

Who has access to your Personal Data?

Your Personal Data is processed exclusively by our authorized employees and/or by our external service providers for the purposes specified in this Privacy Notice:

  • Our employees may have access to the Personal Data. In such a case, access will be granted only if necessary for the purposes described above and only if the employee is bound by an obligation of confidentiality;
  • We may share your Personal Data with an entity of Tommy Hilfiger if this is necessary for the provision of our services to you;
  • We may share your Personal Data with third parties acting on our behalf, such as The Renewal Workshop BV, or other third parties. These third parties include service providers. In such cases, these third parties may only use your Personal Data for the purposes described above and only in accordance with our instructions;
  • We may share your Personal Data if required to do so by law or court order, for example with law enforcement agencies or other governmental agencies.

How long will we keep your Personal Data?

Your Personal Data is retained no longer than is necessary to achieve the purpose for which we collect and use them.

We retain your personal data for the period that you actively interact with us. You are no longer considered to be actively interacting with us if, for a consecutive period of two (2) years, you have not purchased an item from us or have not visited one of our website(s) or used our app.  After this two (2) year period we will only retain specific data that needs to be retained pursuant to a legal obligation of ours, e.g. records such as an invoice or a payment record.

In case you’ve opted-in to receive direct marketing messages, the data that we need to send you these messages will be used (processed) by us until you opt-out from receiving them.

If you have an account, you can always request that we delete the account and its contents. You can do so by sending an e-mail to support@tommyforlife.zendesk.com.

What measures does Tommy Hilfiger take to protect your Personal Data?

We have taken appropriate technical, and organizational (security) measures to protect the Personal Data it processes against accidental or unlawful processing, such as unauthorized access, disclosure, damage or loss of personal data.

Do we transfer your Personal Data to a country outside the EU?

In the context of the provision of our services, it may also be necessary for Personal Data to be transferred to third parties outside the European Economic Area (“EEA”). For example, Personal Data can be transferred to companies located outside the EEA, if we use services from third parties outside the EEA, such as the hosting services of the Website, or if we are obliged to provide its information to foreign authorities.

It is possible that the regulations of the countries the third parties are located in provide a different level of (legal) data protection as in the EEA. We will take the measures based on applicable law that are necessary to ensure the lawful transfer of your Personal Data.

In most cases, such a transfer will be governed by a contract based on the standard contractual clauses for data transfer, approved by the European Commission (European Model Clauses).

What rights can you exercise in relation to your Personal Data?

If you have any questions related to this Privacy Notice, please contact us using the details set out below. Through these contact details you can also request access, rectification, erasure, restriction or portability of your personal data. If you are not satisfied with the way we use your personal data, you can make a complaint with us through the contact details below and/or with the Data Protection Authority.

Questions and complaints

If you have any questions about this Privacy Notice, wants to exercise your rights as described above or if you have a complaint, you can send us an e-mail to support@tommyforlife.zendesk.com.

Changes to this Privacy Notice

We may update this Privacy Notice from time to time. These changes will be announced on the Website.

Privacy Notice For Trade-In

 

This privacy notice (“Privacy Notice”) provides details on how we will use personal data (“Personal Data”) that we collect through https://tommyforlife.com , and/or through our trade-in your tommys program (the “Websites”). Personal Data is collected by us when you interact with these Websites, (for example when you buy an item from the online store from us, or trade-in a Tommy Hilfiger item)  or when you interact with us through social media pages, email, or other digital features.

Who is the Controller of your Personal Data?

Hilfiger Stores B.V is the controller of your personal data. You may wonder who The Renewal Workshop B.V is, as their name is being mentioned on this Website in various places. The Renewal Workshop B.V. is our partner and manages this Website on our behalf. They will collect and process your personal data under our instructions and exclusively for the purposes specified in this Privacy Notice.

Categories of Personal Data, purposes of processing and legal basis on which Tommy Hilfiger processes Personal Data

Purpose and legal basis

We will use your Personal Data which you submit through this Website for the following purposes:

  1. To handle your purchases, provide (customer) services and fulfill other requests you address to us:
  • Orders, purchases and accounts.

When purchasing an item through our Website, we collect your full name, email address, billing address, shipping address, order number, billing information, ordered and returned information and other information related to the handling of your order. We will also collect information about your vouchers. We also collect your phone number in order to ship the products you ordered at your shipping address. If applicable, we also collect information that you have freely chosen to provide us with additional fields.

We use this information because it is necessary to complete, execute and manage your purchase and to process your order. Please note that in some cases requested information may be required. For example, if you do not provide us with name, email address and delivery address, we will not be able to deliver your items.

You will also be given the option to create a personal account. If you choose to do this, we will ask you to set a personal password, and for your name, email address, and may request that you provide your consent to receive digital marketing communications from us.

  • Customer service and other requests

We also collect data to answer your questions over the phone, email or via an online form. In that case, we will only ask you to provide the information necessary to handle your request (to manage our contractual relationship with you and / or to comply with a legal obligation).  For example, if you contact us about returning items, we may ask for the date and location of purchase or information about your decision to return.

We may process this data because it is necessary to manage our contractual relationship with you in case your request relates to an order or because we have a legitimate interest to help you and thereby improve our services.

  • (Changed) Terms and Notices

We are required by law to inform you of any (changes to) terms and conditions and notices that apply to the relationship we have with you. To comply with these legal obligations, we use your contact details, such as your email address, to contact you.

  1. To handle your traded-in products

When trading-in your Tommy Hilfiger products through our [insert name of trade-in website/app], we will collect your full name, email address, and postal address, related to the assessment, handling of your trade-in request (including the issuance of your trade-in voucher). We will also collect other information that you have freely chosen to provide us with additional fields.

We use this information because it is necessary to complete, execute and manage your trade-in request. Please note that in some cases requested information may be required. 

For example, if you do not provide us with name, email address and postal address, we will not be able to issue a shipping label for your Tommy Hilfiger trade-in item, or your voucher.

 

  1. To maintain our relationship with you through digital marketing initiatives.
  • Newsletters, promotional communications or clickable links in an email

Where you consent or where we have a legitimate interest to do so, we will collect your email address to send you our newsletter and other commercial communications. In addition, we will keep a history of the email and text messages we have sent to you and will record what you do with these messages (for example, if you open them or click on their content). Please note that you can unsubscribe at any time by using the 'unsubscribe' or 'opt-out' button below any email, or by asking us to do so using the contact details below or in the relevant commercial message.

  • Personalized experience and online experience improvement

When you visit this Website, we will place cookies, pixels and other digital tools with similar functionality ("cookies ") on your browser or device, which allow us to get to know you better and improve and personalize your experience with us and our communications and marketing to you..

Our use of cookies, pixels and other digital tools with similar functionality is described in more detail in our cookie notice to you, which you can find here.

  • To manage and improve the functionality of this Website.

When you visit this Website, we will place cookies, pixels and other digital tools with similar functionality (“cookies”) on your browser or device, which allow us to modify the design and operation this Website and to enable its technical and functional management (including maintaining information security), for example by identifying parts of this Website with low latency. We will participate in this activity where we have a legitimate interest. Our use of cookies, pixels and other digital tools with similar functionality is described in more detail in our cookie notice to you can find here.

Who has access to your Personal Data?

Your Personal Data is processed exclusively by our authorized employees and/or by our external service providers for the purposes specified in this Privacy Notice:

  • Our employees may have access to the Personal Data. In such a case, access will be granted only if necessary for the purposes described above and only if the employee is bound by an obligation of confidentiality;
  • We may share your Personal Data with an entity of Tommy Hilfiger if this is necessary for the provision of our services to you;
  • We may share your Personal Data with third parties acting on our behalf, such as The Renewal Workshop BV, or other third parties. These third parties include service providers. In such cases, these third parties may only use your Personal Data for the purposes described above and only in accordance with our instructions;
  • We may share your Personal Data if required to do so by law or court order, for example with law enforcement agencies or other governmental agencies.

How long will we keep your Personal Data?

Your Personal Data is retained no longer than is necessary to achieve the purpose for which we collect and use them. [8]

We retain your personal data for the period that you actively interact with us. You are no longer considered to be actively interacting with us if, for a consecutive period of two (2) years, you have not purchased an item from us or have not visited one of our website(s) or used our app.  After this two (2) year period we will only retain specific data that needs to be retained pursuant to a legal obligation of ours, e.g. records such as an invoice or a payment record.

In case you’ve opted-in to receive direct marketing messages, the data that we need to send you these messages will be used (processed) by us until you opt-out from receiving them.

If you have an account, you can always request that we delete the account and its contents. You can do so by sending an e-mail to support@tommyforlife.zendesk.com.

What measures does Tommy Hilfiger take to protect your Personal Data?

We have taken appropriate technical, and organizational (security) measures to protect the Personal Data it processes against accidental or unlawful processing, such as unauthorized access, disclosure, damage or loss of personal data.

Do we transfer your Personal Data to a country outside the EU?

In the context of the provision of our services, it may also be necessary for Personal Data to be transferred to third parties outside the European Economic Area (“EEA”). For example, Personal Data can be transferred to companies located outside the EEA, if we use services from third parties outside the EEA, such as the hosting services of the Website, or if we are obliged to provide its information to foreign authorities.

It is possible that the regulations of the countries the third parties are located in provide a different level of (legal) data protection as in the EEA. We will take the measures based on applicable law that are necessary to ensure the lawful transfer of your Personal Data.

In most cases, such a transfer will be governed by a contract based on the standard contractual clauses for data transfer, approved by the European Commission (European Model Clauses).

What rights can you exercise in relation to your Personal Data?

If you have any questions related to this Privacy Notice, please contact us using the details set out below. Through these contact details you can also request access, rectification, erasure, restriction or portability of your personal data. If you are not satisfied with the way we use your personal data, you can make a complaint with us through the contact details below and/or with the Data Protection Authority.

Questions and complaints

If you have any questions about this Privacy Notice, wants to exercise your rights as described above or if you have a complaint, you can send us an e-mail to support@tommyforlife.zendesk.com.

Changes to this Privacy Notice

We may update this Privacy Notice from time to time. These changes will be announced on the Website.

Go to: Terms & conditions / Condition of Sale / Trade-in Terms & Conditions

Terms & Conditions

In these terms of use (“Terms of Use”),  “we”, “our” and “us” refers to Hilfiger Stores B.V as the owners of the website https://tommyforlife.com (“Website”)  and/or its subsidiaries, affiliates (collectively, “Tommy Hilfiger”),  and "you" refers to the user of the Website. In this Website, we may also call ourselves “Tommy For Life”. Tommy For Life is Tommy Hilfiger’s proprietary trademark.

Use of this Website constitutes your acceptance of these Terms of Use, as may be amended from time to time. If you do not agree to these Terms of Use, please do not use this Website. We reserve the right, at any time, to modify, alter or update these Terms of Use, and you agree to be bound by such modifications, alterations or updates.

 

SITE CONTENT

All materials, including illustrations, themes, photographs, products, images, artwork, designs, texts, graphics, logos, button icons, images, audio clips and software (collectively “Content”) appearing on this Website are owned or controlled by Tommy Hilfiger or its service providers and are protected by worldwide trademark and copyright laws. The Content of the Website, and the Website as a whole, are intended solely for your personal, noncommercial use of the Website. You may not download Content from this Website, or otherwise modify, obscure or delete any copyright or other property notices on the Website. No right, title or interest in any materials and software, if applicable, on this Website is transferred to you from the use of this computer. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Content, this Website, or any software related thereto.

 

OWNERSHIP OF INTELLECTUAL PROPERTY

All trademarks, service marks and trade names on this Website are proprietary to Tommy Hilfiger or its service providers. No use of any of the Content may be made without the prior written authorization of Tommy Hilfiger. The logos, designs, advertisements and images described and/or displayed on this Website may be the subject of other intellectual propriety rights owned by Tommy Hilfiger or its service providers or other third parties. No license is granted with respect to these intellectual property rights. This Website and all of its Content and the selection and arrangement thereof, is protected as a compilation under the applicable copyright laws.

 

ACCURACY OF INFORMATION

The information on this Website has been compiled by Tommy Hilfiger from internal and external sources. No representation or warranty is given as to the completeness or accuracy of such information. Any reliance on the material on this Website is at your own risk. This Website may contain typographical errors, incomplete or out of date information, Tommy Hilfiger reserves the right to make changes to the information in this Website, or to services described therein, or update such information at any time without notice, but Tommy Hilfiger makes no commitment to correct or update this information.

 

LINKS TO OTHER WEBSITES

Tommy Hilfiger makes no representation whatsoever regarding the content of any other websites which you may access from this Website. When you access any other website than this Website, please understand that it is independent from Tommy Hilfiger and that Tommy Hilfiger has no control over the content on that website. A link to any other website does not mean that Tommy Hilfiger endorses or accepts any responsibility for the content or use of such website.

 

INDEMNIFICATION

You agree to indemnify and hold Tommy Hilfiger and its service providers harmless from and against any and all claims, damages, costs and expenses, including but not limited to attorney’s fees, arising from or related to the use of this Website, or from reliance upon any information contained in this Website.

 

USER SUBMISSIONS

All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Tommy Hilfiger on or by this Website or otherwise disclosed, submitted or offered in connection with your use of this Website (collectively “Comments”) shall be and remain Tommy Hilfiger’s property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Tommy Hilfiger of all worldwide rights, titles and interests in all copyrights and all other intellectual properties in the Comments. Tommy Hilfiger will own exclusively all such right, title and interest and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Tommy Hilfiger is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any of your Comments. Please also read the privacy notice and cookie notice. You agree that no Comments submitted by you to Tommy Hilfiger will violate any right of any third party, including copyrights, trademarks, privacy or other personal or proprietary rights. You further agree that no Comments submitted by you to the Website will contain libelous or otherwise unlawful, abusive, racist or obscene material. You are and shall be solely responsible for the Comments you make.

APPLICABLE LAW

If there is a dispute about Tommy Hilfiger’s policies and procedures or your use of the Website, the laws of the Netherlands shall apply, and any dispute shall be resolved exclusively by the competent court in Amsterdam.

DISCLAIMER

This information, services, products and materials contained in this Website, including without limitation, text, graphics, video, audio and hyperlinks, are provided “As Is” and without warranties of any kind, either express or implied. Tommy Hilfiger and its service providers disclaim all representations and warranties, express or implied, with respect to such information services, products and materials, including but not limited to warranties of merchantability and fitness for a particular purpose, title, non-infringement, freedom from computer virus, and implied warranties arising from course of dealing or course of performance to the fullest extent permissible pursuant to applicable law. You acknowledge, by your use of this Website, that your use of this Website is at your risk, that you assume full responsibility for all costs associated with any necessary servicing or repairs of any equipment you use in connection with your use of this Website, and in no event shall Tommy Hilfiger or its service providers be liable for any direct or indirect, special, punitive, incidental, exemplary, or consequential damages or any damages whatsoever, even if it has been previously advised of the possibility of such damages, arising out or in connection with the use, inability to use, or performance of the information, services, products and materials available from this Website.

THIRD PARTY BENEFICIARIES

You agree that Tommy Hilfiger’s service providers are third party beneficiaries of these Terms of Use, and are entitled to enforce their rights and protections contained herein against you. 

CONDITION OF SALE

ELIGIBILITY AND ORDERING

Eligibility

You can order as a registered user or as a guest. You need an email address to place an order and you may need to set your browser to accept both cookies and pop-ups in order to use all of the website's functionality, including adding products to your shopping cart and placing an order.


To place an order you must be at least 16 years old, or older if required by applicable law to enter into a contract with Tommy Hilfiger, and you must be a consumer - not a reseller.

 

To order

The products offered on the Website represent an offer to purchase products from Hilfiger Stores BV (“Tommy Hilfiger”) based on the information provided on the Website.


All prices quoted are amounts in EUR and include value added tax. Orders and deliveries are only possible within the Netherlands. If Tommy Hilfiger cannot fulfill an order, Tommy Hilfiger will inform you as soon as possible. Orders are only accepted in quantities customary for households. For more information about ordering, consult the Order information.

 

When you place an order, we will email you confirmation of receipt of your order (“Order Confirmation”). This does not mean that we have accepted your order. Our order acceptance occurs when the products are shipped to you - we will send you an email confirming that the products have been shipped (“Shipment Confirmation”).


At this point, a contract with these Terms and Conditions is formed and is binding on you and us (the “Contract”).


Products on the Website are generally in stock and ready to be shipped.    We may have stock issues if customers order products at the same time. When we are unable to ship an ordered product, we may cancel or refuse that part of your order and you will be refunded. We work hard to keep our stocks as accurate as possible. Sometimes errors can occur. Our online collection is regularly updated, so it is worth checking our stocks regularly. 

 

If you have placed an order by mistake or wish to cancel an order before it has been delivered, please get in touch with us via e-mail at support@tommyforlife.zendesk.com. Tommy Hilfiger will do its best to provide you with the best possible service. Since Tommy Hilfiger always strives for fast deliveries, this means there is not much time to cancel your order.

Please note that we cannot make or accept changes to your order (address, size, color) once your order has been placed.


Fulfillment of all orders on the Website is subject to availability. We expressly reserve the right to cancel your order for any legitimate reason, including but not limited to the following situations:

  • The product is not available
  • Your billing information is incorrect or not verifiable
  • Your order has been flagged by our security system as an unusual or a potentially fraudulent order
  • You are under the age of 16 or otherwise not of the age permitted by applicable law to enter into a contract with Tommy Hilfiger
  • You are a reseller
  • We cannot deliver to the address provided by you
  • Due to circumstances or events that are beyond our control.

 

PAYMENT AND OFFERS

 

Payment method

 

You can pay for the products by credit card (MasterCard, Visa, American Express) and iDeal.

 

 

Checking data

 

During the payment process, Tommy Hilfiger may conduct credit checks. Based on the outcome of these checks, Tommy Hilfiger can change, modify or refuse an order and / or the selected payment method. In most cases Tommy Hilfiger will offer you the option to choose a different payment method.

 

Your total price

 

The total price as stated on the last checkout screen includes tax and shipping. This amount is also stated in the order confirmation. If you pay with a credit card, the total amount for your entire order will be shown on your bank statement.

 

Price changes

 

The prices of the products are as shown on the Website. Prices may change from time to time, but changes will not affect orders we have confirmed in the Order Confirmation.

 

DELIVERY AND RETENTION OF TITLE

 

Delivery

 

Usually the order is delivered within 2 to 5 working days after shipment. In our delivery information you will find more details, such as about possible shipping costs.

 

Retention of ownership

 

The products remain the property of Tommy Hilfiger until full payment has been made.

 

RETURNS AND CANCELLATIONS OF ORDERS

 

Your right of withdrawal

 

You can return your online order to us within 30 days of receipt. No reason is required and you do not need to inform us about your return.


If you cancel your order, we will refund any payments we have received from you, including the cost of standard delivery and handling charges (if applicable), without undue delay and in any case no later than 14 days from the day we cancel have been notified of your decision to return the products. However, we may refuse a refund until we have received the products back or until you provide proof that you have returned the products, whichever comes first. The following products cannot be returned: underwear, swimwear, gift cards, perfumes and make-up (unless in the original, sealed packaging).

 

How to return

 

If you return the product (s) by contacting us at support@tommyforlife.zendesk.com, you will have returned the products on time if you have delivered the product to the post office or carrier within the aforementioned 30-day period after receipt of the product.

Returned products must be returned in the condition in which you received them: the returned products must be complete, unworn and unwashed by you, and all product labels and, if applicable, tags must be intact and must not be used in any way other than reasonably necessary to decide if you want to keep the product (s). If you fail to comply with the foregoing and the value of the product diminishes as a result, we may hold you liable for such diminished value.


To ensure you receive your refund as soon as possible, make sure you don't have multiple order returns in one package.

 

Returning defective items

 

You can return items received by you if they are defective, incorrectly described or otherwise not in accordance with your order. You can do this within 6 months after you notice the defect. If your reason for return is valid, the purchase price and shipping costs (if applicable) will be refunded.

 

See our return policy for practicalities information about returns.

 

No exchange

 

Tommy Hilfiger does not have an exchange service. You can return any product that you are not completely satisfied with and receive a refund as set forth above. If you want a different product, color or size, please place a new order.

 

Refunds

Once your returned items have been checked and inspected, you will receive a refund confirmation by email.


Refunds usually take 8-10 business days to appear on your statement. The length of time depends only on the policy of your card company. You can always check your refund status on your online account or by contacting your card issuer.


To get a full refund, it is important that we receive the returned products in the condition you received them: the returned products must be complete, unworn, unwashed by you and all product labels and, if applicable, tags must be intact and must not be used on other than is reasonably necessary to decide whether to keep the product(s).

 

TRADE-IN TERMS AND CONDITIONS

General terms and conditions:

  • To participate in trade-in, you need to be of age 18 and older.
  • All items must be lawfully owned by the person participating in trade-in.
  • All items must be genuine Tommy Hilfiger, no counterfeit or items made by any brand other than Tommy Hilfiger.
  • We only accept and offer a discount voucher for Tommy Hilfiger as per our list of accepted items for trade-in.
  • The value of a discount voucher is based on the number and type of items traded in. The trade-in value offered per item type is fixed, regardless of the condition of the item.
  • Tommy Hilfiger reserves the right at its sole discretion to refuse items for compensation with a discount voucher. For example, compensation with a discount voucher can be refused in the following situations:
    • When items are traded-in that are not part of the list of accepted items for trade-in.
    • When items are traded-in are suspected counterfeit or fraud.
    • When items are traded-in are made by any brand other than Tommy Hilfiger.
  • When trading in items via direct mail, items traded in will not be returned under any circumstance. Products sent other than those listed, that are counterfeit, suspected fraud or that are made by any other brand than Tommy Hilfiger will not count towards any voucher value, and won’t be returned to you.
  • When trading in items via direct mail and items are accidently wrongly categorized with regard to item type, the discount voucher value will be adjusted based on the actual item type received by us.

 

Discount vouchers:

  • The maximum possible value of the discount voucher is 50 EUR.
  • Discount vouchers are valid for 6 months from the date of issue.
  • Only one discount voucher is redeemable per order or purchase.
  • When trading-in items via direct mail you will receive a discount voucher via e-mail. When trading-in items in one of our retail stores you will receive a discount voucher in store. Discount vouchers received via mail can only be redeemed at our online retail platform: com, single use only. Discount vouchers received in one of our retail stores can only be redeemed in one of our participating full price retail stores, single use only. Discount vouchers cannot be redeemed in one of our Outlet stores.
  • The total order or purchase amount at minimum must exceed the value of the discount voucher. For example, if you have a voucher of 50 EUR, the total order or purchase amount must exceed 50 EUR.
  • The discount voucher value will be split proportionally across the items ordered or purchased. For example, you redeem a 50 EUR discount voucher on a T-shirt of 35 EUR and a pair of jeans of 95 EUR. You will receive a discount of 13.50 EUR on the T-shirt and a discount of 36.50 EUR on the pair of jeans.
  • Discount vouchers are non-refundable nor replaceable in case of (full or partial) returns of a purchase or order. In case of returns, the discount voucher value will be proportionally split across the ordered or purchased items and you will receive the value of the returned item minus the deducted discount received. For example, you redeemed your 50 EUR discount voucher on a T-shirt of 35 EUR and a pair of jeans of 95 EUR, so your total purchase value was 130 EUR for which your received a 50 EUR discount, which was split proportionally across the two items. You received a discount of 13.50 EUR on the T-shirt and a discount of 36.50 EUR on the pair of jeans. If you decide to return the pair of jeans, you will receive 58.50 EUR in return.