Trade In FAQ
- Which items can I trade in?
- Which items can I not trade-in?
- What do I receive in return for my items?
- Is the discount voucher to purchase a new item not counter to a zero waste idea?
- What happens to the items that I trade in?
- What happens to the items that you cannot resell?
- What condition do my items have to be in?
- Do I need to wash my Tommy Hilfiger items before trade-in?
- Will you send back the items that are not accepted via direct mail?
- What happens to the items that are not accepted?
- How many items can I trade-in per instance or person?
- Can I trade-in from outside The Netherlands?
WHICH ITEMS CAN I TRADE IN?
We only accept Tommy Hilfiger items including our brands Hilfiger Collection, Tommy Hilfiger and Tommy Jeans. We accept menswear, womenswear and kids. We accept the following product groups:
- Coats and jackets
- Suits and blazers
- Sweatshirts and Hoodies
- Jumpers and cardigans
- T-shirts, polo shirts, rugby shirts, and tops
- Shirts and blouses
- Dresses, jumpsuits & skirts
- Trousers, jeans, shorts
WHICH ITEMS CAN I NOT TRADE IN?
We do not accept the following Tommy Hilfiger items:
- Loungewear and nightwear
- Socks and hosiery
We do not accept items that are counterfeit or that are made by any brand other than Tommy Hilfiger either.
WHAT DO I RECEIVE IN RETURN FOR MY ITEMS?
You’ll be rewarded with a discount voucher which you can put towards your next Tommy Hilfiger piece. When trading in via direct mail, discount vouchers will be offered digitally via an email address, and are only valid for purchases on tommy.com. When dropping-off items in one of our Tommy Hilfiger stores, discount vouchers will be offered in store, and are only valid for purchases in one of our Tommy Hilfiger stores. The value of your discount voucher is depending on the number and type of products that you trade in with us:
5 EUR: T-shirts, polo shirts, rugby shirts and tops. All kids items
10 EUR: Trousers, jeans, shorts, skirts, shirts and blouses
15 EUR: Sweatshirts, hoodies, dresses, jumpsuits, jumpers, cardigans, and bags
20 EUR: Coats, jackets and blazers
For example, when you trade-in two T-shirts and one coat you will receive a discount voucher worth 30 EUR, which you can spend on a new Tommy Hilfiger item.
IS THE DISCOUNT VOUCHER TO PURCHASE A NEW ITEM NOT COUNTER TO A ZERO WASTE IDEA?
It is not about discouraging people to buy new things. People will always want new fashion, crave newness. It’s about making sure that what they buy, will stay part of a sustainable loop. The Tommy items that are bought, can always be traded back in and we will make sure that they will be used again at their highest value. In that way we create a circular system.
WHAT HAPPENS TO THE ITEMS THAT I TRADE IN?
We will professionally clean and if needed repair your old Tommy Hilfiger pieces to make them good as new. If in line with our quality standards, your items will become available online again for others to choose from at tommyforlife.com.
WHAT HAPPENS TO THE ITEMS THAT YOU CANNOT RESELL?
If we can’t resell your items, we remix it, using the materials to help create a new line of unique designs. And if we find that we can’t remix, we will recycle them. When pieces are made from a single material, we can even turn them into new fibers and fabrics. Nothing goes to landfill.
WHAT CONDITION DO MY ITEMS HAVE TO BE IN?
We accept your Tommy Hilfiger items in any condition – from pieces that you’ve loved deeply to those that you’ve hardly touched. Because we believe that Tommy Hilfiger fashion always has value and the potential for a new life, even if it’s well worn.
DO I NEED TO WASH MY TOMMY HILFIGER ITEMS BEFORE TRADE-IN?
Yes, your Tommy Hilfiger items need to be washed. Because every new beginning deserves a fresh start.
WILL YOU SEND BACK THE ITEMS THAT ARE NOT ACCEPTED VIA DIRECT MAIL?
No, we will not send back items directly mailed to us. Items traded-in will not be returned under any circumstance. Products sent other than those listed, that are counterfeit or that are made by any brand other than Tommy Hilfiger will not count towards any voucher value and won’t be returned to you.
WHAT HAPPENS TO THE ITEMS THAT ARE NOT ACCEPTED?
We will make sure that these items get recycled in the best way possible.
HOW MANY ITEMS CAN I TRADE-IN PER INSTANCE OR PERSON?
You can already trade in your Tommy Hilfiger items starting from one single product. you can trade-in a maximum of 10 items per instance, but you can trade-in your items as often as you wish.
CAN I TRADE-IN FROM OUTSIDE THE NETHERLANDS?
Unfortunately, not. We offer Trade In Your Tommys only in the Netherlands at the moment. But we are working hard to expand Tommy for Life to other countries soon from March 2021.
WHAT IS THE MAXIMUM VALUE OF MY DISCOUNT VOUCHER?
The maximum possible value of the discount voucher is 50 EUR. If the trade-in value exceeds 50 EUR, another discount voucher will be issued for the remaining amount. For example, if your total trade-in value is 70 EUR, you will receive one discount voucher for 50 EUR and one discount voucher for 20 EUR.
WHERE CAN I REDEEM MY GIFT VOUCHER?
That depends on how you decide to trade-in your Tommy Hilfiger items. When trading in via direct mail, discount vouchers will be offered digitally via an email address, and are only valid for purchases on tommy.com, for single use only. When dropping-off items in one of our Tommy Hilfiger stores, discount vouchers will be offered in store, and are only valid for purchases in one of our Tommy Hilfiger stores, for single use only. Your gift voucher cannot be redeemed in our Outlet stores.
WHY CAN I NOT SPEND MY GIFT VOUCHER ON TOMMYFORLIFE.COM?
We’re currently working hard to make it possible for you to spend your gift voucher on Tommy for Life. Due to technical limitations, the gift vouchers received instore can only be spend in one of our Full Price Tommy Hilfiger stores, and the gift voucher received via direct mail can only be spend on tommy.com for now.
CAN I USE MULTIPLE GIFT VOUCHERS PER PURCHASE?
No, only one discount voucher is redeemable purchase. The total purchase or order amount at minimum must exceed the value of the discount voucher. For example, when you received a discount voucher of 50 EUR, the total order amount must at minimum exceed 50 EUR.
CAN I USE MY GIFT VOUCHERS ON ITEMS IN SALE?
Yes, you can use your gift voucher on marked down items or items on sale. You cannot use your gift voucher in combination with another gift voucher.